Mamma.Rocks Warranty Gurantees the craftmanship of each piece made and offers a LIFETIME warranty.
Mamma.Rocks warranty covers breakage from accident to normal wear and tear for the life of the piece. Lost or stolen items are not covered under this warranty.
If a piece is defective or breaks within the first 30 days, then it will be restrung at no cost. This covers up to one stone being replaced at the breaking point. Additional replacement stones would need to be covered at cost.
If an item is broken due to an accident or normal wear and tear it is covered under the lifetime warranty, for the the original owner. The cost of shipping the item to us for repair and any stones or clasps needing replaced is the owner’s responsibility.
Hazelwood pieces will need to be restrung when the bark begins to darken. This is normal and expected. The cost of a Hazelwood refresh is $7.50, which includes the cost of replacement hazelwood and return shipping to the owner is seperate. The restring portion of the refresh is waived for the original owner.
Warranty does not cover extensions, lengthening or design change requests. Cost to restring a necklace for any of these reasons will result in a $10 restring fee, plus the cost of any additional stones use to lengthen or extend the necklace where applicable. To purchase a restring to lengthen or redesign click here.
Our warranty does not guarantee the effectiveness of each peice. Amber, Gemstone and Hazelwood jewelry all have various effects on each individual and can no way be guaranteed to work for every person or all the time.
Warranty work typically takes 4 to 6 weeks, though we often can get them done sooner. All warranty work must be submitted with original order number, return address and description of what needs to be repaired. For Hazelwood Refreshes, please order through the site by clicking here. For redesigns and lengthening services, please order your repair by clicking here.
Mail Repair Requests to:
Warranty Order ID: #(fill in original order number)
1223C National Hwy
LaVale, MD 21502